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Android Error with Outlook App

Last Updated On2022-01-10
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If you have the error message below on your Android device, follow the steps in this guide to resolve the issue.

On CVCC login page "An error occurred. Contact your administrator for more information."

Note that depending on the version of Android running on your device, the directions may vary slightly. Please look for options that would match the step in the directions.

  1. Swipe down from the top of the screen to access the quit settings and notifications panel.
  2. Touch the gear icon to open settings.
Android notification and quick setting panel with arrow pointing to gear
  1. Locate and tap Accounts and backup
arrow pointing to the Accounts and backup settings menu item
  1. Then tap Manage accounts
arrow pointing to the manage accounts menu item
  1. Locate and tap on the Work account that has an ID badge type icon and your CVCC email address listed
arrow pointing to the work account in manage accounts
  1. Tap the Remove account button to remove this account from your device. This will not remove anything of importance but will instead clear the password and cached data so that you can log in to the email app.
arrow pointing to the remove account button
  1. Navigate back to the OneNote app on your device and proceed to log in to your account.

For further help with any of these directions, if you have any questions, or would like any assistance, please contact the HelpDesk by email at or at 828-327-7000 ext. 4444.

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