How to Access and Create a New Ticket

1. Visit the following link at cvcc.freshservice.com. Once on the website you will see the following screen where you can search for various Knowledgebase Articles and Solutions:

2. In the top right corner, you will see the help desk phone number, and beside it will be an option to Login. Select Login and you should automatically be able to access the Support Page. If not, please use your regular CVCC Credentials to login and access the page.

3. After logging in, on the bottom of your screen a “Submit A Ticket” box will populate beside the “Browse Help Articles” box. Select the “Submit a Ticket” box.

4. After selecting the “Submit A Ticket” box, fill out the following “Report an Issue” Form:

5. The Requester information will automatically be populated, but if submitting for another person, you will need to use their email address instead. The following Category option selections are:

• Blackboard
• Devices
  • Sub-Categories:
    • Computer/ Laptop
    • Phone/ WebEx
    • Printer
    • Promethean/ Projector
    • Montior/Mouse/Keyboard
    • Other
• Event Tech Setup
• Colleague
  • Sub-Categories
    • Access Requests
    • NCID
    • Password
    • Printing
    • SSN Change
    • Student Name Change
    • UI
    • Other
• Informer Data Request
  • Sub-Categories
    • External Data Recipient
    • Internal Data Recipient
• Network/Internet/Wifi
• Office Move
• Panopto
• Program/Software
• Salesforce-Data Uploads
• Self Service
  • Sub-Categories
    • Missing Options
    • Other
• Soft-Docs
• Website

6. After filling out the required information, select submit and you will see the ticket populate in the main page under “Open Tickets.”

7. Select the “View All” option to see all Open/Pending tickets you have submitted, and the ones that have been Resolved/Closed.

* Disclaimer. If selecting the following categories Devices, Network/Internet/Wi-Fi, Office Move, or Program/Software, you will need to add the Physical Location of Issue,” where the problem is taking place, in order to submit your ticket. *

Need more help?

Contact the HelpDesk at extension 4444 or by email at !

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