What is cache/cookies?

When you use a browser like Google Chrome, Mozilla Firefox, Microsoft Edge, or Apple Safari it will save bits of information (data) about you and what you do while you’re using it. By clearing this information, it can help fix issues you may be having with certain web-based software like the CVCC Portal or Blackboard.

Warning!
Any of these processes may delete your saved passwords. If you do not remember your passwords that are saved in your browser, then your other options are to either use a private browser session or use a different browser.

You can start a private browser session by right-clicking on most applications and selecting the “private window” option.

Clearing Cache in Mozilla Firefox

1. Click the menu button on the top right and select Settings.
2. Select the Privacy & Security panel.
3. In the Cookies and Site Data section, click Clear Data….
   • For more information about managing site data, see Manage local site storage settings.
4. When should state “Everything”. Select “Cookies and site data” and “Temporary cached files and pages”.
5. Click the Clear button.
6. Close the about:preferences page. Any changes you’ve made will automatically be saved.

Clearing Cache in Google Chrome

1. At the top right, click the three dots to open the menu.
2. Click “Delete browsing data…“
3. At the top, choose a time range. To delete everything, select All time.
4. Next to “Cookies and other site data” and “Cached images and files,” check the boxes.
5. Click Clear data.

Clearing Cache in Microsoft Edge

1. At the top right, click the three dots to open the menu.
2. Select Settings near the bottom of the menu. Then select Privacy, search, and services.
3. Under Clear browsing data, select Choose what to clear.
4. Choose a time range from the Time range drop-down menu.
   • It is advised that you choose All time from the Time Range drop-down menu.
5. Choose the types of data you want to clear. For example, you may want to remove browsing history and cookies, but keep passwords and form fill data.
6. Select Clear now.

Clearing Cache in Safari for macOS

1. Open Safari. At the bar up top, click Safari → Settings.
2. Click the Privacy tab.
3. Click Manage Website Data…
4. To delete data from specific sites, select them and click Remove; to clear everything, click Remove All.
5. Confirm if prompted and click Done.