What is cache/cookies?

When you use a browser like Google Chrome, Mozilla Firefox, Microsoft Edge, or Apple Safari it will save bits of information (data) about you and what you do while you’re using it. By clearing this information, it can help fix issues you may be having with certain web-based software like the CVCC Portal or Blackboard.

Warning!
Any of these processes may delete your saved passwords. If you do not remember your passwords that are saved in your browser, then your other options are to either use a private browser session or use a different browser.

You can start a private browser session by right-clicking on most applications and selecting the “private window” option.

Clearing Cache in Mozilla Firefox

1. Click the menu button  and select Options.
2. Select the Privacy & Security panel.
3. In the Cookies and Site Data section, click Clear Data….
   • For more information about managing site data, see Manage local site storage settings.
4. Click the Clear button.
5. Close the about:preferences page. Any changes you’ve made will automatically be saved.

Clearing Cache in Google Chrome

1. On your computer, open Chrome.
2. At the top right, click More .
3. Click More tools  Clear browsing data.
4. At the top, choose a time range. To delete everything, select All time.
5. Next to “Cookies and other site data” and “Cached images and files,” check the boxes.
6. Click Clear data.

Clearing Cache in Microsoft Edge (newest version)

1. Select Settings and more  > Settings  > Privacy, search, and services .
2. Under Clear browsing data, select Choose what to clear.
   • You must select, at minimum, the Cookies and other site data for this process to be successful.
3. Choose a time range from the Time range drop-down menu.
   • It is advised that you choose All time from the Time Range drop-down menu.
4. Choose the types of data you want to clear For example, you may want to remove browsing history and cookies but keep passwords and form fill data.
5. Select Clear now.

Clearing Cache in Apple Safari in macOS

1. In the Safari app on your Mac, choose Safari > Preferences.
2. Click on the Privacy tab.
3. Under Remove stored cookies and data, click Manage Website Data.
   • It is possible to select only the CVCC Portal and Blackboard. This is not guaranteed to fix the issue.
4. Click Remove All.

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